Location
CHA Head Office, Marina Quay, Dock Road, Ardrossan, KA22 8DA
{Mergefield Value}
{Mergefield Value}
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Closing
in X days
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Housing Assistant
Housing & Communities Team ¦ EVH Grade 5 (PA13-PA16)
At Cunninghame Housing Association, we are committed to providing excellent services, supporting thriving communities and putting our customers at the heart of everything we do. We are looking for a motivated, organised and customer-focused Housing Assistant to join our Housing & Communities Team and play a key role in supporting the delivery of high-quality housing services.
This is an exciting opportunity to join a values-led organisation where no two days are the same. Whether helping applicants access housing, supporting tenants with their enquiries or assisting colleagues to deliver efficient and effective services, you will make a genuine difference to the lives of the people and communities we serve.
Why This Role Matters
Housing Assistants are often the first point of contact for our tenants, customers and housing applicants. As a key member of the Housing & Communities Team, you will help ensure that customers receive a professional, responsive and customer-focused service from their first interaction with us.
Through your work, you will support the delivery of a wide range of housing management services including allocations, tenancy administration, rent accounts, estate management and community engagement activities. Your attention to detail, organisational skills and commitment to excellent customer service will directly contribute to positive outcomes for our customers and communities.
The Role
Reporting to the Area Team Manager, you will provide administrative and operational support across a range of housing management functions. Working closely with Housing Officers and colleagues across the organisation, you will help ensure services are delivered efficiently, accurately and in line with policy and regulatory requirements.
Key responsibilities:
Act as the first point of contact for housing enquiries, providing advice, information and support to customers.
Support the administration of housing applications, allocations, lettings and tenancy sign-ups.
Maintain accurate tenancy, applicant and housing management records.
Assist with tenancy management activities including estate management, tenancy inspections and antisocial behaviour case administration.
Support rent account management, payment arrangements and former tenant debt recovery.
Prepare correspondence, reports and tenancy documentation.
Liaise with colleagues, external agencies and partner organisations to support service delivery.
Assist with community engagement activities and customer involvement initiatives.
Contribute to performance reporting, compliance requirements and continuous service improvement activities.
About You
We are looking for someone who is passionate about delivering excellent customer service and enjoys working in a busy and varied environment. You will be organised, approachable and able to manage competing priorities while maintaining a high level of accuracy and professionalism.
You will bring:
Excellent communication and interpersonal skills.
Strong administrative and organisational abilities.
Good IT skills, including experience using Microsoft Office applications.
The ability to build positive relationships with customers, colleagues and external partners.
A proactive and solution-focused approach to work.
Experience of working with the public in a customer-facing role.
Experience of working within a busy office or administrative environment.
A commitment to delivering high-quality services and positive customer outcomes.
Experience within housing, customer service or a regulated environment would be advantageous, but just as important are your attitude, values and willingness to learn and develop.
Benefits
We want our people to feel valued, supported and able to build a rewarding career with us. Alongside a competitive salary, we offer a strong benefits package designed to support wellbeing, work-life balance and future financial security.
Generous Leave Entitlement
You will receive up to 40 days annual leave, pro rata, giving you the time to rest, recharge and enjoy life outside work.
Excellent Pension Provision
Our company pension scheme includes 10% employer contributions, helping you build financial security for the future.
Health & Wellbeing Support
Benefit from access to our Cash Health Plan, helping with everyday healthcare costs and supporting your wellbeing.
Agile Working
We recognise the importance of flexibility and operate an Agile Working Policy that supports a healthy work-life balance while continuing to deliver excellent services.
Modern Workplace
Work from our modern office environment with free onsite parking, excellent public transport links and access to modern technology and collaborative workspaces.
Our Values
At Cunninghame Housing Association, our values shape everything we do:
Joining Cunninghame means becoming part of a supportive, values-led organisation committed to improving people's lives and strengthening communities. You will have the opportunity to develop your skills, build your career and contribute to services that make a real difference every day.
Ready to Apply?
If you are customer-focused, organised and looking for a rewarding career within social housing, we would love to hear from you.
Please see the attached Job Description and Person Specification or click "Apply Now".
Closing date for applications: Tuesday 20 October 2026 at 5pm
Interviews are expected to take place on: Wednesday 04 November 2026
The Company
Cunninghame Housing Association is the first Housing Association in Scotland (with more than 50 employees) to be awarded Investors in People Platinum, Investors in Young People Gold Accreditation and Investors in People Health & Wellbeing Good Practice Award.
We have more than 3500 properties in North and East Ayrshire and Dumfries & Galloway and we continue to deliver new homes as part of our ongoing development programme and commitment to “Making our Communities Better Places”. We aim to achieve excellence in service delivery to our customers and we are now seeking to recruit highly motivated individuals.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
The Benefits
Holiday Entitlement
Pension Benefits
Health Plan
Occupational Sick Scheme
Discounted Gym Membership
The Team
Jacqueline Cameron
Group Chief Executive Officer
“Our focus is simple: to provide high-quality homes and services that people can rely on, support our communities to thrive, and ensure everything we do is underpinned by strong, transparent governance.”
Linda Anderson
Executive Director of Investment (Depute CEO)
“Ensuring the provision of high quality, energy efficient and compliant homes, while maximising value for money and delivering excellent customer service.”
John McIntyre
Executive Director of Finance & Corporate Services
"Leading Cunninghame Housing Association to continuous success in a company that is now regarded as a leading housing association."
Jennifer McCann
Executive Director of Housing and Communities
“Being truly tenant focused means listening, responding, and shaping services around people’s everyday lives—so we don’t just provide homes, but stand as a trusted community anchor."
John McIntyre
Executive Director of Finance and Corporate Services
“Ensuring that CHA has modern, secure systems and long term financial viability is critical to support service provision.”
Quayside Offices, Marina Quay, Dock Road, Ardrossan, North Ayrshire, KA22 8DA hr@chaltd.org 01294 468360
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Privacy Policy
Cunningham Housing AssociationPrivacy Statement
The following explains how we Cunningham Housing Association (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
Introduction
The purpose of this job applicant privacy notice is to explain to you the reasons why we hold and use your personal data and explain your rights under the current data protection laws.
We are committed to being transparent about how we collect, use, retain, and meet our data protection obligations with you. As the recruiter we will collect and process personal data relating to you to conduct our recruitment process, this notice explains how and why we will do this in the context of the recruitment process.
You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.
You are no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide the information.
We are the data controller, which means we are responsible for deciding how we hold and use your personal information.
We will collect, use and retain your personal information in the context of the recruitment process and your rights in relation to your personal information. We may amend this notice at any time.
Data Controller
Cunninghame Housing Association
Quayside
Marina Quay
Dock Road
Ardrossan
KA22 8DA
We are registered as a data controller with the information commissioner and our registered number is Z6489501.
Data Protection Officers
Joanna Thomson / Hazel Clark
Telephone: 01294 606040 / 01294 607585
Email: DP@chaltd.org
Where does your personal information come from?
The organisation may collect this information in several ways which include: -
Recruitment processes including information obtained from agencies which includes:
Name, address, email address, telephone number
Your identification documents you have given us and your proof of eligibility to work in the UK
Background checks conditional for your engagement with us
PVG/Disclosure/DVLA checks relating to criminal convictions/offences/qualifications
Current and former employers or other individuals whom you have given us permission to contact to provide us with a reference. This data will include:
Your work history (paid or unpaid) with them, including the dates you worked with them,
The work tasks you did,
Your level of responsibility,
Job title,
Salary on leaving,
Time keeping
Reliability
Quality and quantity of work
Relationships and attitude to those you work with
Reason for leaving their workplace and
whether they would be happy to have you work for them again.
What Information do we collect?
The organisation controls and processes a range of information about you. In this privacy notice ‘your personal information’ means your personal data i.e. information about you from which you can be identified. Your ‘personal information’ does not include data where your identity has been removed (anonymous data). It is really important that the personal information we hold on you, and process, is accurate and up to date. Please keep us informed if your personal information changes.
This includes: -
Your name, address, and contact details including email address and telephone number;
Details of your qualifications, skills, experience and work history, including start and end dates with previous employers and workplaces
Information about your remuneration, including entitlement to benefits such as, pay, pension and holidays
Information about your nationality and entitlement to work in the UK
Information regarding whether if you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process
Equal opportunities monitoring information (collected and retained anonymously)
The data we hold on you will be stored in a secure electronic HR Filing and Record system in accordance with Cunninghame Housing Association’s retention policy.
Processing Personal Data
As an organisation we will process data in accordance with the following legal grounds:
To Enter a Contract with you:
We need to process the data we hold on you in order that we comply with our obligations with you under the contract we have with each other. This includes: -
Contact you regarding the recruitment process and any offer of work
Decide on any subsequent appointment
Obtain references if you have accepted an offer of work from us
Determine the terms of any potential contract between us
The need to process your data to enter into a contract of employment with you
Legal Obligations:
We are required;
to obtain checks regarding your right to work in the UK,
Make a decision regarding the recruitment and any subsequent appointment
health information to make reasonable adjustments to attend interview and comply with employment related law.
Legitimate Interests:
We are also required to process your data in accordance with our legitimate interests during and after the recruitment process: -
Run recruitment and promotion processes, and select and offer a suitable candidate, worker or contractor a role with our organisation.
Obtain references from whom you have given us contact details of; and
Respond to and defend against legal claims
Confirm personal membership of professional organisations in relation to the role you are applying for
Conduct any regulatory checks and/or statutory check/requirements in relation to your engagement with us
To adhere to our own equal opportunity practices and to process your health data in accordance with our guaranteed interview scheme
Carry out equal opportunities monitoring to review our equality of opportunity practices
Information regarding Criminal Convections
To enable us to make recruitment decisions and assess suitability for particular work, we will process information about criminal convictions and offences (including alleged offences), through appropriate mechanisms such as PVG Scheme and Disclosure Scotland.
We will process this information to enter a contract with you, to comply with a legal obligation, for our legitimate interests (in selecting suitable employees, workers and contractors), and to exercise or perform employment law rights or obligations.
Any offer of work from us in respect of the following roles will be subject to a satisfactory criminal record check:
Any role involving dealing with Vulnerable People: we are legally required by Disclosure Scotland to carry out a PVG disclosure check
All other roles within Cunninghame Group of Companies: we will request a basic disclosure from you.
Access to Data and Security
In order to process your data in accordance with the grounds stated above the following will have access to your data:
Internally:
Those involved in the recruitment process
The line manager in the business area of the vacancy
Third parties:
We may share your personal information with the following third parties if this is required by law; necessary to enter a contract with you; where there is another legitimate interest in doing so; or where it is necessary to protect your vital interests or those of another person.
For the purposes of pre-employment checks; current and former employers, disclosure and PVG
Our professional advisors
Any other third parties as necessary to comply with your contract of engagement and our legal and statutory obligations with third party organisations.
Other third parties as necessary to comply with the law.
We will not share your information outside of the EU.
Your Rights
As a data subject, you have a number of rights, as follows:
To be informed of the personal data we hold on you
Access and obtain a copy of all your personal data on request
Require the organisation to change incorrect or incomplete personal data
Require the organisation to delete or stop processing your personal data e.g. where the data is no longer necessary for the purposes; and object to the processing of your data where the organisation does not require to process it
Object to the processing of your data where the organisation is relying on it’s legitimate interests as the legal grounds for processing;
If you would like to exercise any of the above rights, please contact [insert name, contact email]
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.
Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal requirements.
If your application is unsuccessful the organisation will retain your application for a period of 6 months.
If you start work with us following the recruitment process, we will give you a copy of our Worker Privacy Notice, and will retain your personal information as detailed in the notice.
Automated Decision Making
Decisions are not based solely on automated decision making.
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